EM Best Practice: Standardized Patient Callbacks Performed by a Dedicated Staff by Tom Scaletta, M.D.

Try your hand at this multiple choice question: An ideal survey of a patient’s emergency department visit: (a) Is unobtrusively completed within days of the visit (b) Promptly identifies patients getting worse or with questions (c) Reduces lawsuits, claims, premiums and payouts (d) Accurately determines caregiver trends and facility issues (e) Improves patient satisfaction Of course, the best response is “all of the above.” By Tom Scaletta, M.D.

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